This is representative of every exchange I’ve had with Clear or Clearwire or whatever Sprint allows them to call themselves this week. Nice people, mostly clueless and ultimately dropping me at another dead end. |
So I yelled a bit more and got them to schedule a service tech. Only a one week wait. This tech came out and said such things as |
- The newest modem they sent you is crap
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- The tower across the street isn’t accepting traffic and overloading the one a block away
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- There is new software that will let me see what tower signal is, but I missed the training on that
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- I can’t do anything. It’s those dang tower guys. They’ll probably have to reboot something. I’ll put in a ticket and they’ll get to it in a week or so. I don’t know if that will work.
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- The tech support people screw up modems. I’ve reset yours and it will be fine (refusing to hear that I had tested extensively BEFORE they reset it using settings that had been better for 3 weeks).
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Are there any Clear reps working online that are willing to address the social media outcries for help? |
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