Another #FAIL from the old school telco

It's real easy to see what companies will be viable in the future.. just try tweeting for a wee bit of customer service.

I reached out to @vonage and got nothing.

Time was that I'd just live with it.. today, abuse of customers stands out.

It's not an issue of "can I squawk and get service?" ..today it's "if they don't respond, they've already lost :).

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